The terms governing your use of SunShare's electricity supply services, platform, and member dashboard — effective June 4, 2026.
In these Terms and Conditions, the following definitions apply:
SunShare services are available to electricity consumers in service areas where SunShare holds a valid Retail Electricity Supplier license. Eligibility is subject to:
By registering, you confirm that all information you provide is accurate, current, and complete. You are responsible for maintaining the confidentiality of your account credentials and for all activity occurring under your account. Notify SunShare immediately at support@sunshare.ph of any unauthorized use.
Registration does not automatically constitute a Supply Agreement. Service commencement is subject to a separate Supply Agreement and successful completion of the supply switch process with your distribution utility.
SunShare supplies electricity to Members under the terms of an individual Retail Supply Agreement. Physical delivery of electricity continues through your existing distribution utility's network. SunShare is not responsible for the physical reliability of electricity delivery, which remains the obligation of your DU under its separate franchise obligations.
The supply switch process typically takes 30–60 days from signed agreement to first billing cycle under SunShare supply. This timeline depends on your distribution utility's processing schedule, which is governed by ERC rules, not SunShare.
Your electricity supply will not be interrupted during the switch process. If you experience any service disruption, contact your distribution utility first, as physical delivery issues are outside SunShare's operational control.
SunShare aims to maintain platform availability of 99.5% measured monthly. Planned maintenance will be announced 24 hours in advance. Unplanned outages will be communicated through the SunShare status page and via email to registered Members.
As a SunShare Member, you will receive billing for your electricity supply according to the rates specified in your individual Supply Agreement. The generation component of your bill will reflect SunShare's contracted rates — typically lower than your DU's default rate. All other regulated charges (distribution, transmission, universal charges, taxes) remain unchanged and are billed by your DU.
Payment is due within the period specified in your Supply Agreement and on your bill statement, typically 15 days from the billing date. SunShare accepts payment through the methods listed in your Supply Agreement and on the Member dashboard.
Overdue amounts may incur interest at the rate specified in your Supply Agreement. Persistent non-payment may result in referral to your distribution utility for service interruption under applicable ERC rules, after due notice.
If you believe your bill contains an error, contact SunShare within 15 days of the bill date. We will investigate and respond within 10 business days. Disputed amounts need not be paid during the investigation period, provided you pay undisputed amounts on time.
By signing a Retail Supply Agreement with SunShare, you authorize SunShare to notify your distribution utility of your intention to switch electricity suppliers. This authorization is irrevocable until the switch is completed or you withdraw it in writing before the switch is processed.
Residential Members may terminate their Supply Agreement and return to their DU's default supply with one billing cycle's notice, submitted in writing. There is no early termination fee for residential customers.
Commercial and industrial Members are subject to the termination provisions specified in their individual Supply Agreement, which may include notice periods and termination fees as negotiated.
SunShare may terminate your Supply Agreement with 30 days' written notice if: you breach these Terms and your Supply Agreement, you provide materially false information during registration, or SunShare's ERC license is suspended or revoked. In the event of license issues, SunShare will assist with transition to an alternative supply arrangement.
SunShare's liability to Members is limited as follows:
The savings projections provided by SunShare's calculator and SunShare Insights analysis are estimates based on available data. Actual savings may differ due to changes in market rates, consumption patterns, or regulatory adjustments. Projections do not constitute a guarantee of savings.
The SunShare name, logo, platform, dashboard, SunShare Insights system, and all associated software and content are the intellectual property of SunShare Philippines Inc. or its licensors. You may not reproduce, distribute, modify, or create derivative works from SunShare's intellectual property without prior written consent.
You retain ownership of all data you provide to SunShare, including electricity bill data and personal information. You grant SunShare a limited, non-exclusive license to use this data to deliver and improve the Service as described in our Privacy Policy.
These Terms are governed by the laws of the Republic of the Philippines. Any disputes arising from these Terms or your Supply Agreement shall be resolved first through good-faith negotiation, then through mediation, and if necessary, through arbitration or the appropriate Philippine courts having jurisdiction in Pasig City, Metro Manila.
Nothing in this section prevents either party from seeking injunctive relief or other urgent remedies from a Philippine court of competent jurisdiction.